Terms of Service

Supermix produces podcast content for its customers: editing, transcripts, clips, show notes, artwork and related work. The Studio is where you review that work, download finished deliverables and publish them to the accounts you connect. You must be authorised to act for the organisation you sign in on behalf of, keep your sign-in credentials confidential, and you are responsible for what is done through your account, including by team members you invite.

You can connect third-party accounts, such as a YouTube channel, an Instagram professional account or a TikTok account, and publish finished deliverables to them from the Studio. When you connect an account:

• You confirm you are authorised to grant that access for the account and the organisation it belongs to.
• You choose what is published and write the title or caption that goes with it. Supermix team members may also connect an account for you, or publish to an account connected to your workspace, but only with your authorisation.
• For Instagram and TikTok, a post goes out as soon as Publish is pressed. When you post yourself, you review its caption and the platform’s settings in the Studio first. Neither platform lets the Studio schedule posts. YouTube uploads can be scheduled, and their release time moved.
• The platform’s own terms continue to apply to you. For Google and YouTube, see our terms for connected Google accounts. For Instagram, the Instagram Terms of Use and the Meta Terms of Service apply. For TikTok, the TikTok Terms of Service apply, and posting to TikTok through the Studio is also subject to TikTok’s Music Usage Confirmation and, when you disclose a post as branded content, its Branded Content Policy. You remain responsible for making sure what you publish, or ask us to publish, complies with those platforms’ terms and policies.
• We store the access tokens platforms issue encrypted and use them only to publish the posts you choose and to keep the connection working: renewing it, confirming which account is connected, and checking on posts published through the Studio. You can disconnect an account at any time from Settings → Connections in the Studio, or ask us to disconnect it for you. We then ask the platform to revoke our access where it offers a way to (YouTube and TikTok do; Instagram does not, so also remove Supermix Publisher in Instagram’s settings) and delete our copy of the tokens. You can also remove Supermix’s access in the platform’s own settings; our Privacy Policy explains what we delete in each case. Content already published stays on the platform under your control.

You keep ownership of the recordings, artwork, text and other material you give us, and of the finished deliverables we produce for you. You grant us the licence we need to store, process, edit and publish that material to provide the service, and you confirm you hold the rights and permissions needed for anything you publish or ask us to publish, including music, guest appearances and third-party material. The Supermix website, the Studio and the software behind them remain ours.

Do not publish, or ask us to publish, content that is unlawful, infringing, deceptive or in breach of a platform’s terms or community guidelines, and do not interfere with the service, attempt to access other customers’ data or probe our security. We may decline to publish something, or suspend access, if we reasonably believe these terms or a platform’s rules are being broken.

YouTube, Instagram, TikTok and other platforms control their own services. We are not responsible for actions they take, such as removing content, restricting accounts, changing their APIs or having outages, though we will do our best to work around them and keep you informed. Where a services agreement is in place, it sets out the warranties and limits of liability between us. Otherwise, the website and the Studio are provided with reasonable skill and care but “as is”, and to the extent permitted by law we exclude implied warranties and are not liable for indirect or consequential loss. Nothing in these terms limits rights you have under consumer law that cannot be excluded.

You can stop using the Studio at any time and disconnect any accounts you have connected. We may update these terms from time to time; we will post the new version on this page and update the effective date at the top. Questions about these terms? Email ops@supermix.io.